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Copilot Agents/Comms Drafter
✉️

Comms Drafter Draft

Service Desk · GPT-4o (Copilot) · owner Priya Shah

Drafts outage notices, maintenance windows and client comms in the MSP's tone of voice.

Deployed
0/3
client tenants
Runs this month
0
last —
Success rate
91%
auto-resolved
Hours saved
0h
this month
Avg run
30s
per invocation
Instructions
system prompt

You are the communications agent. Draft outage notices, planned-maintenance windows and general client comms in the MSP brand voice. Always include impact, timing and a point of contact. Output a draft for technician approval — never send directly.

Skills & actions
Alliance tool surface
Draft outage noticeAction
Draft maintenance windowAction
Localise per clientAction
Knowledge & triggers
Knowledge sources
Client contactsBrand voice guide
Triggers
From an incident or changeManual
Deployments
per client tenant
Northwind TradersNot deployed
Contoso LtdNot deployed
Fabrikam IncNot deployed
Top actions
this month
Draft maintenance window101
Draft outage notice60
Localise per client14
Recent runs
activity · audit-logged
WhenClientRequestAction takenOutcomeStatus
1d agoNorthwind TradersDraft outage notice — email downWrote outage noticeAwaiting approval to sendNeeds review
2d agoNorthwind TradersDraft outage notice — email downWrote outage noticeAwaiting approval to sendSuccess
2d agoNorthwind TradersMaintenance window Sat 10pmDrafted client commsLocalised for 3 clientsSuccess
3d agoNorthwind TradersMaintenance window Sat 10pmDrafted client commsLocalised for 3 clientsSuccess
3d agoNorthwind TradersMaintenance window Sat 10pmDrafted client commsLocalised for 3 clientsSuccess