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#232396 · MFA device replacement

Service Desk · High · Scheduled · Age 217h · SLA Resolution Plan

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyFabrikam Inc
SiteUnderwood
ContactMason Young
Phone+61 486 354 461
Emailmason.young@fabrikam.example
OwnerDylan Brooks
BoardService Desk
StatusScheduled
TypeMFA
SubtypeSecurity - MFA
ItemMicrosoft Authenticator
PriorityHigh
Impact / UrgencyHigh / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Mason Young client · 6/14/2026, 1:31:26 PM
Hi team, mfa device replacement. Could you please help? Thanks.
System system · 6/14/2026, 1:34:26 PM
Ticket #232396 opened on Service Desk and assigned to Dylan Brooks.
Dylan Brooks tech · 6/16/2026, 8:31:26 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Dylan Brooks system · 6/21/2026, 4:31:26 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 22m · 22m billable
Initial investigation
Dylan Brooks · Service
22m
Ticket history
Fabrikam Inc
IDSummaryStatusHrsUpdated
672832MFA device replacement
Henry Turner
In Progress16/15/2026
309760Laptop running slow
Noah Campbell
New16/16/2026
125657Offboarding — disable account
Max Hall
Waiting Client0.756/23/2026
786823New starter onboarding
Felix Evans
New0.256/16/2026
238729Request: add to Finance group
Jack Green
Waiting Client1.56/12/2026
306532Request: add to Finance group
Amelia Clark
Waiting Client0.56/13/2026
801545Outlook disconnecting intermittently
Harper King
Waiting Client1.756/9/2026
214216MFA device replacement
Zoe Young
Scheduled0.756/10/2026
Resources & meetings
1
Dylan Brooks
Remote · Fri 10:30 – 12:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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