Alliance Business Technologies
OverviewBilling ReconciliationPricing & AdvisoriesUpsell & GrowthClient ReportsClients & GDAP
Tenants/Fabrikam Inc/Tickets/#275338

#275338 · Request: add to Finance group

Service Desk · High · Waiting Client · Age 101h · SLA Responded

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyFabrikam Inc
SiteBranch - North
ContactHenry Young
Phone+61 412 148 118
Emailhenry.young@fabrikam.example
OwnerDylan Brooks
BoardService Desk
StatusWaiting Client
TypeAccess
SubtypeAccess - Group
ItemSecurity Group
PriorityHigh
Impact / UrgencyLow / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Henry Young client · 6/19/2026, 9:46:16 AM
Hi team, request: add to finance group. Could you please help? Thanks.
System system · 6/19/2026, 9:49:16 AM
Ticket #275338 opened on Service Desk and assigned to Dylan Brooks.
Dylan Brooks tech · 6/23/2026, 1:46:16 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Actions & reply
Switchboard insights
Reply to contact
Time entries
ConnectWise Manage
Total 30m · 30m billable
Initial investigation
Dylan Brooks · Service
30m
Ticket history
Fabrikam Inc
IDSummaryStatusHrsUpdated
672832MFA device replacement
Henry Turner
In Progress0.56/18/2026
309760Laptop running slow
Noah Campbell
New1.56/16/2026
125657Offboarding — disable account
Max Hall
Waiting Client0.756/22/2026
786823New starter onboarding
Felix Evans
New1.756/9/2026
238729Request: add to Finance group
Jack Green
Waiting Client16/20/2026
306532Request: add to Finance group
Amelia Clark
Waiting Client1.756/22/2026
801545Outlook disconnecting intermittently
Harper King
Waiting Client0.56/12/2026
214216MFA device replacement
Zoe Young
Scheduled1.56/20/2026
Resources & meetings
1
Dylan Brooks
Remote · Tue 11:30 – 14:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
Ticket context · saved
Ask me about this ticket — I'll pull context, draft replies, suggest next steps, and the conversation is saved here for next time.