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Tenants/Fabrikam Inc/Tickets/#214216

#214216 · MFA device replacement

Service Desk · Medium · Scheduled · Age 36h · SLA Resolution Plan

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyFabrikam Inc
SiteRemote
ContactZoe Young
Phone+61 420 902 637
Emailzoe.young@fabrikam.example
OwnerJess Tran
BoardService Desk
StatusScheduled
TypeMFA
SubtypeSecurity - MFA
ItemMicrosoft Authenticator
PriorityMedium
Impact / UrgencyHigh / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Zoe Young client · 6/22/2026, 2:31:05 AM
Hi team, mfa device replacement. Could you please help? Thanks.
System system · 6/22/2026, 2:34:05 AM
Ticket #214216 opened on Service Desk and assigned to Jess Tran.
Jess Tran tech · 6/22/2026, 4:31:05 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Jess Tran system · 6/23/2026, 1:31:05 AM
Internal: escalating to vendor; raised case with Microsoft support.
Actions & reply
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Time entries
ConnectWise Manage
Total 28m · 28m billable
Initial investigation
Jess Tran · Service
28m
Ticket history
Fabrikam Inc
IDSummaryStatusHrsUpdated
672832MFA device replacement
Henry Turner
In Progress1.756/18/2026
309760Laptop running slow
Noah Campbell
New0.756/10/2026
125657Offboarding — disable account
Max Hall
Waiting Client26/18/2026
786823New starter onboarding
Felix Evans
New1.56/14/2026
238729Request: add to Finance group
Jack Green
Waiting Client16/14/2026
306532Request: add to Finance group
Amelia Clark
Waiting Client16/10/2026
801545Outlook disconnecting intermittently
Harper King
Waiting Client0.256/17/2026
275338Request: add to Finance group
Henry Young
Waiting Client1.56/19/2026
Resources & meetings
1
Jess Tran
Onsite · Thu 11:30 – 13:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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