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Tenants/Fabrikam Inc/Tickets/#801545

#801545 · Outlook disconnecting intermittently

Service Desk · Low · Waiting Client · Age 212h · SLA Responded

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyFabrikam Inc
SiteRemote
ContactHarper King
Phone+61 482 448 502
Emailharper.king@fabrikam.example
OwnerJess Tran
BoardService Desk
StatusWaiting Client
TypeEmail
SubtypeApplication - Email
ItemMicrosoft Outlook
PriorityLow
Impact / UrgencyMedium / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Harper King client · 6/14/2026, 4:21:29 PM
Hi team, outlook disconnecting intermittently. Could you please help? Thanks.
System system · 6/14/2026, 4:24:29 PM
Ticket #801545 opened on Service Desk and assigned to Jess Tran.
Jess Tran tech · 6/20/2026, 9:21:29 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Jess Tran system · 6/21/2026, 8:21:29 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 56m · 56m billable
Initial investigation
Jess Tran · Service
56m
Ticket history
Fabrikam Inc
IDSummaryStatusHrsUpdated
672832MFA device replacement
Henry Turner
In Progress1.56/21/2026
309760Laptop running slow
Noah Campbell
New0.56/16/2026
125657Offboarding — disable account
Max Hall
Waiting Client0.756/17/2026
786823New starter onboarding
Felix Evans
New26/13/2026
238729Request: add to Finance group
Jack Green
Waiting Client16/13/2026
306532Request: add to Finance group
Amelia Clark
Waiting Client0.756/22/2026
214216MFA device replacement
Zoe Young
Scheduled26/19/2026
275338Request: add to Finance group
Henry Young
Waiting Client16/12/2026
Resources & meetings
2
Jess Tran
Remote · Wed 13:30 – 16:00
Jack Green
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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