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Tenants/Fabrikam Inc/Tickets/#306532

#306532 · Request: add to Finance group

Service Desk · Medium · Waiting Client · Age 259h · SLA Resolved

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyFabrikam Inc
SiteHead Office
ContactAmelia Clark
Phone+61 454 226 237
Emailamelia.clark@fabrikam.example
OwnerSam Patel
BoardService Desk
StatusWaiting Client
TypeAccess
SubtypeAccess - Group
ItemSecurity Group
PriorityMedium
Impact / UrgencyLow / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Amelia Clark client · 6/12/2026, 5:12:56 PM
Hi team, request: add to finance group. Could you please help? Thanks.
System system · 6/12/2026, 5:15:56 PM
Ticket #306532 opened on Service Desk and assigned to Sam Patel.
Sam Patel system · 6/23/2026, 8:12:56 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 3m · 1h 3m billable
Initial investigation
Sam Patel · Service
1h 3m
Ticket history
Fabrikam Inc
IDSummaryStatusHrsUpdated
672832MFA device replacement
Henry Turner
In Progress1.756/17/2026
309760Laptop running slow
Noah Campbell
New16/21/2026
125657Offboarding — disable account
Max Hall
Waiting Client16/16/2026
786823New starter onboarding
Felix Evans
New0.56/22/2026
238729Request: add to Finance group
Jack Green
Waiting Client0.256/22/2026
801545Outlook disconnecting intermittently
Harper King
Waiting Client0.56/20/2026
214216MFA device replacement
Zoe Young
Scheduled1.256/15/2026
275338Request: add to Finance group
Henry Young
Waiting Client1.56/17/2026
Resources & meetings
1
Sam Patel
Onsite · Wed 9:00 – 12:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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