Alliance Business Technologies
OverviewBilling ReconciliationPricing & AdvisoriesUpsell & GrowthClient ReportsClients & GDAP
Tenants/Fabrikam Inc/Tickets/#238729

#238729 · Request: add to Finance group

Service Desk · Medium · Waiting Client · Age 294h · SLA Waiting

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyFabrikam Inc
SiteBranch - North
ContactJack Green
Phone+61 464 585 110
Emailjack.green@fabrikam.example
OwnerJess Tran
BoardService Desk
StatusWaiting Client
TypeAccess
SubtypeAccess - Group
ItemSecurity Group
PriorityMedium
Impact / UrgencyHigh / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Jack Green client · 6/11/2026, 6:13:20 AM
Hi team, request: add to finance group. Could you please help? Thanks.
System system · 6/11/2026, 6:16:20 AM
Ticket #238729 opened on Service Desk and assigned to Jess Tran.
Jess Tran tech · 6/21/2026, 6:13:20 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Actions & reply
Switchboard insights
Reply to contact
Time entries
ConnectWise Manage
Total 41m · 41m billable
Initial investigation
Jess Tran · Service
41m
Ticket history
Fabrikam Inc
IDSummaryStatusHrsUpdated
672832MFA device replacement
Henry Turner
In Progress1.256/19/2026
309760Laptop running slow
Noah Campbell
New06/23/2026
125657Offboarding — disable account
Max Hall
Waiting Client1.756/20/2026
786823New starter onboarding
Felix Evans
New0.256/11/2026
306532Request: add to Finance group
Amelia Clark
Waiting Client1.56/12/2026
801545Outlook disconnecting intermittently
Harper King
Waiting Client0.56/16/2026
214216MFA device replacement
Zoe Young
Scheduled0.256/17/2026
275338Request: add to Finance group
Henry Young
Waiting Client26/10/2026
Resources & meetings
2
Jess Tran
Onsite · Thu 14:00 – 10:00
Ava Scott
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
Ticket context · saved
Ask me about this ticket — I'll pull context, draft replies, suggest next steps, and the conversation is saved here for next time.