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#786823 · New starter onboarding

Service Desk · Medium · New · Age 89h · SLA Waiting

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyFabrikam Inc
SiteUnderwood
ContactFelix Evans
Phone+61 412 706 131
Emailfelix.evans@fabrikam.example
OwnerPriya Shah
BoardService Desk
StatusNew
TypeNew starter
SubtypeAccount - Onboarding
ItemMicrosoft 365
PriorityMedium
Impact / UrgencyHigh / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Felix Evans client · 6/19/2026, 7:20:25 PM
Hi team, new starter onboarding. Could you please help? Thanks.
System system · 6/19/2026, 7:23:25 PM
Ticket #786823 opened on Service Desk and assigned to Priya Shah.
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Time entries
ConnectWise Manage
Total 21m · 21m billable
Initial investigation
Priya Shah · Service
21m
Ticket history
Fabrikam Inc
IDSummaryStatusHrsUpdated
672832MFA device replacement
Henry Turner
In Progress1.256/19/2026
309760Laptop running slow
Noah Campbell
New1.256/14/2026
125657Offboarding — disable account
Max Hall
Waiting Client0.756/14/2026
238729Request: add to Finance group
Jack Green
Waiting Client16/11/2026
306532Request: add to Finance group
Amelia Clark
Waiting Client1.756/14/2026
801545Outlook disconnecting intermittently
Harper King
Waiting Client16/12/2026
214216MFA device replacement
Zoe Young
Scheduled26/9/2026
275338Request: add to Finance group
Henry Young
Waiting Client1.56/23/2026
Resources & meetings
2
Priya Shah
Remote · Fri 16:30 – 10:00
Zoe Mitchell
Remote · Unscheduled
Escalation
tier 2/3
Service Desk
Systems Engineer · current
Senior Systems Engineer
AI
Assistant
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