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Tenants/Fabrikam Inc/Tickets/#125657

#125657 · Offboarding — disable account

Service Desk · High · Waiting Client · Age 262h · SLA Resolution Plan

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyFabrikam Inc
SiteRemote
ContactMax Hall
Phone+61 468 260 894
Emailmax.hall@fabrikam.example
OwnerSam Patel
BoardService Desk
StatusWaiting Client
TypeOffboarding
SubtypeAccount - Offboarding
ItemMicrosoft 365
PriorityHigh
Impact / UrgencyMedium / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Max Hall client · 6/12/2026, 2:21:48 PM
Hi team, offboarding — disable account. Could you please help? Thanks.
System system · 6/12/2026, 2:24:48 PM
Ticket #125657 opened on Service Desk and assigned to Sam Patel.
Sam Patel tech · 6/16/2026, 12:21:48 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 25m · 25m billable
Initial investigation
Sam Patel · Service
25m
Ticket history
Fabrikam Inc
IDSummaryStatusHrsUpdated
672832MFA device replacement
Henry Turner
In Progress1.56/20/2026
309760Laptop running slow
Noah Campbell
New16/14/2026
786823New starter onboarding
Felix Evans
New1.56/23/2026
238729Request: add to Finance group
Jack Green
Waiting Client16/14/2026
306532Request: add to Finance group
Amelia Clark
Waiting Client16/17/2026
801545Outlook disconnecting intermittently
Harper King
Waiting Client16/10/2026
214216MFA device replacement
Zoe Young
Scheduled1.756/16/2026
275338Request: add to Finance group
Henry Young
Waiting Client1.56/23/2026
Resources & meetings
1
Sam Patel
Onsite · Mon 16:30 – 12:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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