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#300628 · Outlook disconnecting intermittently

Service Desk · Low · Scheduled · Age 52h · SLA Responded

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyFabrikam Inc
SiteRemote
ContactLeo Evans
Phone+61 429 161 219
Emailleo.evans@fabrikam.example
OwnerSam Patel
BoardService Desk
StatusScheduled
TypeEmail
SubtypeApplication - Email
ItemMicrosoft Outlook
PriorityLow
Impact / UrgencyLow / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Leo Evans client · 6/21/2026, 10:44:20 AM
Hi team, outlook disconnecting intermittently. Could you please help? Thanks.
System system · 6/21/2026, 10:47:20 AM
Ticket #300628 opened on Service Desk and assigned to Sam Patel.
Sam Patel system · 6/21/2026, 12:44:20 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 18m · 1h 18m billable
Initial investigation
Sam Patel · Service
1h 18m
Ticket history
Fabrikam Inc
IDSummaryStatusHrsUpdated
672832MFA device replacement
Henry Turner
In Progress1.56/17/2026
309760Laptop running slow
Noah Campbell
New0.56/20/2026
125657Offboarding — disable account
Max Hall
Waiting Client16/22/2026
786823New starter onboarding
Felix Evans
New0.756/18/2026
238729Request: add to Finance group
Jack Green
Waiting Client1.756/19/2026
306532Request: add to Finance group
Amelia Clark
Waiting Client0.256/10/2026
801545Outlook disconnecting intermittently
Harper King
Waiting Client1.256/17/2026
214216MFA device replacement
Zoe Young
Scheduled1.756/17/2026
Resources & meetings
1
Sam Patel
Onsite · Mon 9:30 – 14:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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