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Tenants/Fabrikam Inc/Tickets/#858977

#858977 · Password reset request

Service Desk · Low · Scheduled · Age 120h · SLA Responded

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyFabrikam Inc
SiteBranch - North
ContactMason Young
Phone+61 423 178 362
Emailmason.young@fabrikam.example
OwnerAlex Donovan
BoardService Desk
StatusScheduled
TypePassword reset
SubtypeAccount - Password
ItemActive Directory
PriorityLow
Impact / UrgencyHigh / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Mason Young client · 6/18/2026, 2:31:26 PM
Hi team, password reset request. Could you please help? Thanks.
System system · 6/18/2026, 2:34:26 PM
Ticket #858977 opened on Service Desk and assigned to Alex Donovan.
Alex Donovan tech · 6/22/2026, 9:31:26 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Alex Donovan system · 6/20/2026, 8:31:26 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 18m · 18m billable
Initial investigation
Alex Donovan · Service
18m
Ticket history
Fabrikam Inc
IDSummaryStatusHrsUpdated
672832MFA device replacement
Henry Turner
In Progress1.256/21/2026
309760Laptop running slow
Noah Campbell
New0.756/13/2026
125657Offboarding — disable account
Max Hall
Waiting Client1.56/13/2026
786823New starter onboarding
Felix Evans
New0.756/13/2026
238729Request: add to Finance group
Jack Green
Waiting Client26/15/2026
306532Request: add to Finance group
Amelia Clark
Waiting Client1.56/23/2026
801545Outlook disconnecting intermittently
Harper King
Waiting Client1.256/14/2026
214216MFA device replacement
Zoe Young
Scheduled1.256/15/2026
Resources & meetings
2
Alex Donovan
Remote · Fri 14:00 – 15:00
Ethan Scott
Remote · Unscheduled
Escalation
tier 3/3
Service Desk
Systems Engineer
Senior Systems Engineer · current
AI
Assistant
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