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#899020 · Suspicious login alert review

Service Desk · High · Scheduled · Age 100h · SLA Resolution Plan

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyFabrikam Inc
SiteBranch - North
ContactGrace Clark
Phone+61 489 701 242
Emailgrace.clark@fabrikam.example
OwnerJess Tran
BoardService Desk
StatusScheduled
TypeSecurity
SubtypeSecurity - Incident
ItemEndpoint
PriorityHigh
Impact / UrgencyHigh / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Grace Clark client · 6/19/2026, 10:44:20 AM
Hi team, suspicious login alert review. Could you please help? Thanks.
System system · 6/19/2026, 10:47:20 AM
Ticket #899020 opened on Service Desk and assigned to Jess Tran.
Jess Tran tech · 6/19/2026, 5:44:20 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 1h 9m · 1h 9m billable
Initial investigation
Jess Tran · Service
1h 9m
Ticket history
Fabrikam Inc
IDSummaryStatusHrsUpdated
672832MFA device replacement
Henry Turner
In Progress0.756/10/2026
309760Laptop running slow
Noah Campbell
New16/17/2026
125657Offboarding — disable account
Max Hall
Waiting Client26/15/2026
786823New starter onboarding
Felix Evans
New1.256/11/2026
238729Request: add to Finance group
Jack Green
Waiting Client0.756/19/2026
306532Request: add to Finance group
Amelia Clark
Waiting Client0.56/14/2026
801545Outlook disconnecting intermittently
Harper King
Waiting Client0.56/21/2026
214216MFA device replacement
Zoe Young
Scheduled1.56/12/2026
Resources & meetings
1
Jess Tran
Onsite · Tue 15:30 – 14:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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