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#309760 · Laptop running slow

Service Desk · Low · New · Age 257h · SLA Waiting

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyFabrikam Inc
SiteHead Office
ContactNoah Campbell
Phone+61 440 573 887
Emailnoah.campbell@fabrikam.example
OwnerJess Tran
BoardService Desk
StatusNew
TypeHardware
SubtypeHardware - Workstation
ItemWorkstation
PriorityLow
Impact / UrgencyLow / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Noah Campbell client · 6/12/2026, 7:14:19 PM
Hi team, laptop running slow. Could you please help? Thanks.
System system · 6/12/2026, 7:17:19 PM
Ticket #309760 opened on Service Desk and assigned to Jess Tran.
Jess Tran tech · 6/20/2026, 4:14:19 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Jess Tran system · 6/14/2026, 10:14:19 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 23m · 1h 23m billable
Initial investigation
Jess Tran · Service
1h 23m
Ticket history
Fabrikam Inc
IDSummaryStatusHrsUpdated
672832MFA device replacement
Henry Turner
In Progress26/17/2026
125657Offboarding — disable account
Max Hall
Waiting Client1.756/23/2026
786823New starter onboarding
Felix Evans
New1.756/16/2026
238729Request: add to Finance group
Jack Green
Waiting Client0.756/14/2026
306532Request: add to Finance group
Amelia Clark
Waiting Client0.756/21/2026
801545Outlook disconnecting intermittently
Harper King
Waiting Client1.56/10/2026
214216MFA device replacement
Zoe Young
Scheduled1.56/15/2026
275338Request: add to Finance group
Henry Young
Waiting Client06/12/2026
Resources & meetings
2
Jess Tran
Onsite · Wed 9:00 – 17:00
Oscar Murphy
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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