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Tenants/Contoso Ltd/Tickets/#305135

#305135 · New starter onboarding

Service Desk · High · New · Age 64h · SLA Resolved

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteHead Office
ContactAva Phillips
Phone+61 498 795 680
Emailava.phillips@contoso.example
OwnerJess Tran
BoardService Desk
StatusNew
TypeNew starter
SubtypeAccount - Onboarding
ItemMicrosoft 365
PriorityHigh
Impact / UrgencyMedium / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Ava Phillips client · 6/20/2026, 10:15:29 PM
Hi team, new starter onboarding. Could you please help? Thanks.
System system · 6/20/2026, 10:18:29 PM
Ticket #305135 opened on Service Desk and assigned to Jess Tran.
Jess Tran tech · 6/22/2026, 3:15:29 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Jess Tran system · 6/22/2026, 5:15:29 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 1m · 1h 1m billable
Initial investigation
Jess Tran · Service
1h 1m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New1.756/10/2026
697334Offboarding — disable account
Jack Murphy
In Progress0.256/20/2026
766047Outlook disconnecting intermittently
Felix Taylor
New1.756/9/2026
139291MFA device replacement
Mason Green
New06/17/2026
400409Offboarding — disable account
Mason Scott
New0.756/11/2026
591654New starter onboarding
Harper Scott
In Progress16/17/2026
266836Laptop running slow
Chloe Clark
Waiting Client16/18/2026
361257Password reset request
James Adams
New16/14/2026
Resources & meetings
2
Jess Tran
Onsite · Thu 13:30 – 10:00
Ruby Mitchell
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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