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Tenants/Contoso Ltd/Tickets/#704396

#704396 · New starter onboarding

Service Desk · Low · Scheduled · Age 201h · SLA Resolution Plan

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteRemote
ContactAmelia Wilson
Phone+61 455 782 164
Emailamelia.wilson@contoso.example
OwnerJess Tran
BoardService Desk
StatusScheduled
TypeNew starter
SubtypeAccount - Onboarding
ItemMicrosoft 365
PriorityLow
Impact / UrgencyLow / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Amelia Wilson client · 6/15/2026, 5:31:05 AM
Hi team, new starter onboarding. Could you please help? Thanks.
System system · 6/15/2026, 5:34:05 AM
Ticket #704396 opened on Service Desk and assigned to Jess Tran.
Jess Tran system · 6/21/2026, 5:31:05 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 46m · 46m billable
Initial investigation
Jess Tran · Service
46m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New0.256/11/2026
697334Offboarding — disable account
Jack Murphy
In Progress0.256/19/2026
766047Outlook disconnecting intermittently
Felix Taylor
New1.256/20/2026
139291MFA device replacement
Mason Green
New1.756/17/2026
400409Offboarding — disable account
Mason Scott
New0.256/21/2026
591654New starter onboarding
Harper Scott
In Progress16/11/2026
266836Laptop running slow
Chloe Clark
Waiting Client26/23/2026
361257Password reset request
James Adams
New1.756/14/2026
Resources & meetings
2
Jess Tran
Remote · Thu 13:30 – 14:00
Mia Green
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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