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Tenants/Contoso Ltd/Tickets/#361257

#361257 · Password reset request

Service Desk · Critical · New · Age 148h · SLA Responded

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteHead Office
ContactJames Adams
Phone+61 463 820 282
Emailjames.adams@contoso.example
OwnerSam Patel
BoardService Desk
StatusNew
TypePassword reset
SubtypeAccount - Password
ItemActive Directory
PriorityCritical
Impact / UrgencyLow / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
James Adams client · 6/17/2026, 10:17:11 AM
Hi team, password reset request. Could you please help? Thanks.
System system · 6/17/2026, 10:20:11 AM
Ticket #361257 opened on Service Desk and assigned to Sam Patel.
Sam Patel tech · 6/18/2026, 1:17:11 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 41m · 41m billable
Initial investigation
Sam Patel · Service
41m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New0.756/10/2026
697334Offboarding — disable account
Jack Murphy
In Progress16/20/2026
766047Outlook disconnecting intermittently
Felix Taylor
New0.756/17/2026
139291MFA device replacement
Mason Green
New16/17/2026
400409Offboarding — disable account
Mason Scott
New1.56/11/2026
591654New starter onboarding
Harper Scott
In Progress16/17/2026
266836Laptop running slow
Chloe Clark
Waiting Client06/12/2026
704396New starter onboarding
Amelia Wilson
Scheduled16/22/2026
Resources & meetings
2
Sam Patel
Onsite · Tue 9:30 – 10:00
Ruby Young
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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