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#266836 · Laptop running slow

Service Desk · High · Waiting Client · Age 163h · SLA Resolution Plan

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteBranch - North
ContactChloe Clark
Phone+61 479 573 218
Emailchloe.clark@contoso.example
OwnerMorgan Reid
BoardService Desk
StatusWaiting Client
TypeHardware
SubtypeHardware - Workstation
ItemWorkstation
PriorityHigh
Impact / UrgencyHigh / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Chloe Clark client · 6/16/2026, 4:54:09 PM
Hi team, laptop running slow. Could you please help? Thanks.
System system · 6/16/2026, 4:57:09 PM
Ticket #266836 opened on Service Desk and assigned to Morgan Reid.
Morgan Reid tech · 6/22/2026, 3:54:09 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Morgan Reid system · 6/20/2026, 2:54:09 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 43m · 43m billable
Initial investigation
Morgan Reid · Service
43m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New1.56/15/2026
697334Offboarding — disable account
Jack Murphy
In Progress1.756/11/2026
766047Outlook disconnecting intermittently
Felix Taylor
New0.56/11/2026
139291MFA device replacement
Mason Green
New0.56/11/2026
400409Offboarding — disable account
Mason Scott
New1.756/13/2026
591654New starter onboarding
Harper Scott
In Progress1.56/20/2026
361257Password reset request
James Adams
New1.756/17/2026
704396New starter onboarding
Amelia Wilson
Scheduled1.756/11/2026
Resources & meetings
1
Morgan Reid
Remote · Tue 12:00 – 10:00
Escalation
tier 2/3
Service Desk
Systems Engineer · current
Senior Systems Engineer
AI
Assistant
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