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Tenants/Contoso Ltd/Tickets/#591654

#591654 · New starter onboarding

Service Desk · Critical · In Progress · Age 101h · SLA Resolved

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteHead Office
ContactHarper Scott
Phone+61 470 843 940
Emailharper.scott@contoso.example
OwnerSam Patel
BoardService Desk
StatusIn Progress
TypeNew starter
SubtypeAccount - Onboarding
ItemMicrosoft 365
PriorityCritical
Impact / UrgencyLow / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Harper Scott client · 6/19/2026, 6:59:24 AM
Hi team, new starter onboarding. Could you please help? Thanks.
System system · 6/19/2026, 7:02:24 AM
Ticket #591654 opened on Service Desk and assigned to Sam Patel.
Sam Patel system · 6/20/2026, 6:59:24 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 28m · 1h 28m billable
Initial investigation
Sam Patel · Service
1h 28m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New0.256/16/2026
697334Offboarding — disable account
Jack Murphy
In Progress1.256/14/2026
766047Outlook disconnecting intermittently
Felix Taylor
New1.756/15/2026
139291MFA device replacement
Mason Green
New26/16/2026
400409Offboarding — disable account
Mason Scott
New16/19/2026
266836Laptop running slow
Chloe Clark
Waiting Client1.56/19/2026
361257Password reset request
James Adams
New16/23/2026
704396New starter onboarding
Amelia Wilson
Scheduled0.56/17/2026
Resources & meetings
2
Sam Patel
Remote · Wed 14:00 – 15:00
Henry Lee
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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