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Tenants/Contoso Ltd/Tickets/#400409

#400409 · Offboarding — disable account

Service Desk · Critical · New · Age 98h · SLA Waiting

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteBranch - North
ContactMason Scott
Phone+61 473 844 119
Emailmason.scott@contoso.example
OwnerAlex Donovan
BoardService Desk
StatusNew
TypeOffboarding
SubtypeAccount - Offboarding
ItemMicrosoft 365
PriorityCritical
Impact / UrgencyHigh / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Mason Scott client · 6/19/2026, 10:02:26 AM
Hi team, offboarding — disable account. Could you please help? Thanks.
System system · 6/19/2026, 10:05:26 AM
Ticket #400409 opened on Service Desk and assigned to Alex Donovan.
Alex Donovan tech · 6/21/2026, 10:02:26 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Alex Donovan system · 6/20/2026, 4:02:26 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 50m · 50m billable
Initial investigation
Alex Donovan · Service
50m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New0.56/9/2026
697334Offboarding — disable account
Jack Murphy
In Progress0.56/22/2026
766047Outlook disconnecting intermittently
Felix Taylor
New0.56/11/2026
139291MFA device replacement
Mason Green
New0.256/18/2026
591654New starter onboarding
Harper Scott
In Progress0.756/17/2026
266836Laptop running slow
Chloe Clark
Waiting Client0.56/21/2026
361257Password reset request
James Adams
New16/14/2026
704396New starter onboarding
Amelia Wilson
Scheduled1.756/23/2026
Resources & meetings
2
Alex Donovan
Onsite · Wed 12:00 – 13:00
Felix Hall
Remote · Unscheduled
Escalation
tier 3/3
Service Desk
Systems Engineer
Senior Systems Engineer · current
AI
Assistant
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