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Tenants/Contoso Ltd/Tickets/#139291

#139291 · MFA device replacement

Service Desk · High · New · Age 140h · SLA Waiting

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteBranch - North
ContactMason Green
Phone+61 471 111 331
Emailmason.green@contoso.example
OwnerDylan Brooks
BoardService Desk
StatusNew
TypeMFA
SubtypeSecurity - MFA
ItemMicrosoft Authenticator
PriorityHigh
Impact / UrgencyHigh / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Mason Green client · 6/17/2026, 4:02:41 PM
Hi team, mfa device replacement. Could you please help? Thanks.
System system · 6/17/2026, 4:05:41 PM
Ticket #139291 opened on Service Desk and assigned to Dylan Brooks.
Dylan Brooks tech · 6/23/2026, 11:02:41 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Dylan Brooks system · 6/20/2026, 4:02:41 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 9m · 1h 9m billable
Initial investigation
Dylan Brooks · Service
1h 9m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New16/9/2026
697334Offboarding — disable account
Jack Murphy
In Progress0.56/19/2026
766047Outlook disconnecting intermittently
Felix Taylor
New1.256/15/2026
400409Offboarding — disable account
Mason Scott
New1.56/10/2026
591654New starter onboarding
Harper Scott
In Progress1.56/18/2026
266836Laptop running slow
Chloe Clark
Waiting Client16/13/2026
361257Password reset request
James Adams
New1.756/17/2026
704396New starter onboarding
Amelia Wilson
Scheduled06/18/2026
Resources & meetings
1
Dylan Brooks
Remote · Tue 14:30 – 11:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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