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Tenants/Contoso Ltd/Tickets/#766047

#766047 · Outlook disconnecting intermittently

Service Desk · Critical · New · Age 123h · SLA Resolved

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteBranch - North
ContactFelix Taylor
Phone+61 440 793 803
Emailfelix.taylor@contoso.example
OwnerDylan Brooks
BoardService Desk
StatusNew
TypeEmail
SubtypeApplication - Email
ItemMicrosoft Outlook
PriorityCritical
Impact / UrgencyMedium / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Felix Taylor client · 6/18/2026, 8:56:24 AM
Hi team, outlook disconnecting intermittently. Could you please help? Thanks.
System system · 6/18/2026, 8:59:24 AM
Ticket #766047 opened on Service Desk and assigned to Dylan Brooks.
Dylan Brooks tech · 6/20/2026, 2:56:24 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Dylan Brooks system · 6/19/2026, 6:56:24 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 9m · 1h 9m billable
Initial investigation
Dylan Brooks · Service
1h 9m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New1.756/15/2026
697334Offboarding — disable account
Jack Murphy
In Progress0.756/15/2026
139291MFA device replacement
Mason Green
New16/22/2026
400409Offboarding — disable account
Mason Scott
New1.56/14/2026
591654New starter onboarding
Harper Scott
In Progress06/20/2026
266836Laptop running slow
Chloe Clark
Waiting Client1.56/17/2026
361257Password reset request
James Adams
New0.56/14/2026
704396New starter onboarding
Amelia Wilson
Scheduled0.256/16/2026
Resources & meetings
2
Dylan Brooks
Onsite · Thu 15:00 – 13:00
Leo Cooper
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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