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#939877 · Offboarding — disable account

Service Desk · Critical · New · Age 62h · SLA Resolution Plan

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteHead Office
ContactEthan Cooper
Phone+61 434 642 983
Emailethan.cooper@contoso.example
OwnerSam Patel
BoardService Desk
StatusNew
TypeOffboarding
SubtypeAccount - Offboarding
ItemMicrosoft 365
PriorityCritical
Impact / UrgencyHigh / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Ethan Cooper client · 6/21/2026, 12:11:12 AM
Hi team, offboarding — disable account. Could you please help? Thanks.
System system · 6/21/2026, 12:14:12 AM
Ticket #939877 opened on Service Desk and assigned to Sam Patel.
Sam Patel tech · 6/21/2026, 8:11:12 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 1h 24m · 1h 24m billable
Initial investigation
Sam Patel · Service
1h 24m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New1.256/11/2026
697334Offboarding — disable account
Jack Murphy
In Progress0.256/15/2026
766047Outlook disconnecting intermittently
Felix Taylor
New1.56/12/2026
139291MFA device replacement
Mason Green
New06/16/2026
400409Offboarding — disable account
Mason Scott
New0.756/14/2026
591654New starter onboarding
Harper Scott
In Progress26/23/2026
266836Laptop running slow
Chloe Clark
Waiting Client1.56/22/2026
361257Password reset request
James Adams
New0.56/10/2026
Resources & meetings
1
Sam Patel
Remote · Thu 15:30 – 17:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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