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Tenants/Contoso Ltd/Tickets/#839474

#839474 · New starter onboarding

Service Desk · Medium · In Progress · Age 296h · SLA Resolution Plan

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteUnderwood
ContactIsla Patel
Phone+61 443 303 611
Emailisla.patel@contoso.example
OwnerAlex Donovan
BoardService Desk
StatusIn Progress
TypeNew starter
SubtypeAccount - Onboarding
ItemMicrosoft 365
PriorityMedium
Impact / UrgencyHigh / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Isla Patel client · 6/11/2026, 6:20:40 AM
Hi team, new starter onboarding. Could you please help? Thanks.
System system · 6/11/2026, 6:23:40 AM
Ticket #839474 opened on Service Desk and assigned to Alex Donovan.
Alex Donovan tech · 6/20/2026, 9:20:40 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Alex Donovan system · 6/19/2026, 12:20:40 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 14m · 1h 14m billable
Initial investigation
Alex Donovan · Service
1h 14m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New0.56/9/2026
697334Offboarding — disable account
Jack Murphy
In Progress26/21/2026
766047Outlook disconnecting intermittently
Felix Taylor
New0.56/10/2026
139291MFA device replacement
Mason Green
New1.756/15/2026
400409Offboarding — disable account
Mason Scott
New0.56/20/2026
591654New starter onboarding
Harper Scott
In Progress1.256/22/2026
266836Laptop running slow
Chloe Clark
Waiting Client1.56/23/2026
361257Password reset request
James Adams
New1.256/21/2026
Resources & meetings
2
Alex Donovan
Onsite · Mon 15:30 – 12:00
Hugo Nguyen
Remote · Unscheduled
Escalation
tier 3/3
Service Desk
Systems Engineer
Senior Systems Engineer · current
AI
Assistant
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