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Tenants/Contoso Ltd/Tickets/#148585

#148585 · Suspicious login alert review

Service Desk · Medium · Waiting Client · Age 283h · SLA Responded

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteBranch - North
ContactHarper Taylor
Phone+61 444 505 943
Emailharper.taylor@contoso.example
OwnerDylan Brooks
BoardService Desk
StatusWaiting Client
TypeSecurity
SubtypeSecurity - Incident
ItemEndpoint
PriorityMedium
Impact / UrgencyMedium / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Harper Taylor client · 6/11/2026, 7:11:11 PM
Hi team, suspicious login alert review. Could you please help? Thanks.
System system · 6/11/2026, 7:14:11 PM
Ticket #148585 opened on Service Desk and assigned to Dylan Brooks.
Dylan Brooks tech · 6/17/2026, 2:11:11 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Dylan Brooks system · 6/23/2026, 12:11:11 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 17m · 17m billable
Initial investigation
Dylan Brooks · Service
17m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New1.756/9/2026
697334Offboarding — disable account
Jack Murphy
In Progress0.756/9/2026
766047Outlook disconnecting intermittently
Felix Taylor
New0.256/15/2026
139291MFA device replacement
Mason Green
New1.756/10/2026
400409Offboarding — disable account
Mason Scott
New06/16/2026
591654New starter onboarding
Harper Scott
In Progress1.56/14/2026
266836Laptop running slow
Chloe Clark
Waiting Client0.256/11/2026
361257Password reset request
James Adams
New26/9/2026
Resources & meetings
1
Dylan Brooks
Remote · Fri 12:30 – 10:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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