Alliance Business Technologies
OverviewBilling ReconciliationPricing & AdvisoriesUpsell & GrowthClient ReportsClients & GDAP
Tenants/Contoso Ltd/Tickets/#565604

#565604 · New starter onboarding

Service Desk · Critical · Scheduled · Age 261h · SLA Resolved

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteRemote
ContactHenry Carter
Phone+61 479 137 987
Emailhenry.carter@contoso.example
OwnerJess Tran
BoardService Desk
StatusScheduled
TypeNew starter
SubtypeAccount - Onboarding
ItemMicrosoft 365
PriorityCritical
Impact / UrgencyHigh / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Henry Carter client · 6/12/2026, 5:21:03 PM
Hi team, new starter onboarding. Could you please help? Thanks.
System system · 6/12/2026, 5:24:03 PM
Ticket #565604 opened on Service Desk and assigned to Jess Tran.
Actions & reply
Switchboard insights
Reply to contact
Time entries
ConnectWise Manage
Total 26m · 26m billable
Initial investigation
Jess Tran · Service
26m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New1.256/20/2026
697334Offboarding — disable account
Jack Murphy
In Progress0.256/18/2026
766047Outlook disconnecting intermittently
Felix Taylor
New0.56/12/2026
139291MFA device replacement
Mason Green
New1.56/11/2026
400409Offboarding — disable account
Mason Scott
New16/10/2026
591654New starter onboarding
Harper Scott
In Progress0.256/21/2026
266836Laptop running slow
Chloe Clark
Waiting Client0.56/18/2026
361257Password reset request
James Adams
New0.256/19/2026
Resources & meetings
2
Jess Tran
Onsite · Mon 16:00 – 17:00
Ava Clark
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
Ticket context · saved
Ask me about this ticket — I'll pull context, draft replies, suggest next steps, and the conversation is saved here for next time.