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Tenants/Contoso Ltd/Tickets/#409747

#409747 · Request: add to Finance group

Service Desk · Critical · Scheduled · Age 267h · SLA Responded

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteRemote
ContactAva Walker
Phone+61 448 327 341
Emailava.walker@contoso.example
OwnerDylan Brooks
BoardService Desk
StatusScheduled
TypeAccess
SubtypeAccess - Group
ItemSecurity Group
PriorityCritical
Impact / UrgencyLow / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Ava Walker client · 6/12/2026, 11:16:04 AM
Hi team, request: add to finance group. Could you please help? Thanks.
System system · 6/12/2026, 11:19:04 AM
Ticket #409747 opened on Service Desk and assigned to Dylan Brooks.
Dylan Brooks tech · 6/16/2026, 3:16:04 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 1h 23m · 1h 23m billable
Initial investigation
Dylan Brooks · Service
1h 23m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New0.56/12/2026
697334Offboarding — disable account
Jack Murphy
In Progress0.756/18/2026
766047Outlook disconnecting intermittently
Felix Taylor
New0.56/23/2026
139291MFA device replacement
Mason Green
New16/14/2026
400409Offboarding — disable account
Mason Scott
New1.56/11/2026
591654New starter onboarding
Harper Scott
In Progress26/19/2026
266836Laptop running slow
Chloe Clark
Waiting Client16/11/2026
361257Password reset request
James Adams
New0.756/20/2026
Resources & meetings
1
Dylan Brooks
Remote · Tue 10:30 – 17:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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