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Tenants/Contoso Ltd/Tickets/#700462

#700462 · Suspicious login alert review

Service Desk · Low · New · Age 133h · SLA Responded

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteHead Office
ContactFelix Wright
Phone+61 453 968 846
Emailfelix.wright@contoso.example
OwnerMorgan Reid
BoardService Desk
StatusNew
TypeSecurity
SubtypeSecurity - Incident
ItemEndpoint
PriorityLow
Impact / UrgencyMedium / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Felix Wright client · 6/18/2026, 1:17:51 AM
Hi team, suspicious login alert review. Could you please help? Thanks.
System system · 6/18/2026, 1:20:51 AM
Ticket #700462 opened on Service Desk and assigned to Morgan Reid.
Morgan Reid system · 6/20/2026, 10:17:51 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 8m · 1h 8m billable
Initial investigation
Morgan Reid · Service
1h 8m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New0.56/23/2026
697334Offboarding — disable account
Jack Murphy
In Progress1.56/20/2026
766047Outlook disconnecting intermittently
Felix Taylor
New1.756/15/2026
139291MFA device replacement
Mason Green
New1.256/16/2026
400409Offboarding — disable account
Mason Scott
New1.756/21/2026
591654New starter onboarding
Harper Scott
In Progress0.256/19/2026
266836Laptop running slow
Chloe Clark
Waiting Client1.756/17/2026
361257Password reset request
James Adams
New0.56/19/2026
Resources & meetings
1
Morgan Reid
Remote · Mon 10:30 – 10:00
Escalation
tier 2/3
Service Desk
Systems Engineer · current
Senior Systems Engineer
AI
Assistant
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