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Tenants/Contoso Ltd/Tickets/#697334

#697334 · Offboarding — disable account

Service Desk · High · In Progress · Age 86h · SLA Resolution Plan

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteHead Office
ContactJack Murphy
Phone+61 478 139 198
Emailjack.murphy@contoso.example
OwnerDylan Brooks
BoardService Desk
StatusIn Progress
TypeOffboarding
SubtypeAccount - Offboarding
ItemMicrosoft 365
PriorityHigh
Impact / UrgencyLow / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Jack Murphy client · 6/19/2026, 9:52:10 PM
Hi team, offboarding — disable account. Could you please help? Thanks.
System system · 6/19/2026, 9:55:10 PM
Ticket #697334 opened on Service Desk and assigned to Dylan Brooks.
Dylan Brooks tech · 6/21/2026, 3:52:10 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Dylan Brooks system · 6/21/2026, 3:52:10 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 8m · 1h 8m billable
Initial investigation
Dylan Brooks · Service
1h 8m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
817499New starter onboarding
Max Lee
New1.256/23/2026
766047Outlook disconnecting intermittently
Felix Taylor
New0.256/9/2026
139291MFA device replacement
Mason Green
New1.256/14/2026
400409Offboarding — disable account
Mason Scott
New0.256/16/2026
591654New starter onboarding
Harper Scott
In Progress26/14/2026
266836Laptop running slow
Chloe Clark
Waiting Client0.756/9/2026
361257Password reset request
James Adams
New1.56/21/2026
704396New starter onboarding
Amelia Wilson
Scheduled1.56/21/2026
Resources & meetings
2
Dylan Brooks
Remote · Wed 16:00 – 14:00
Sophia Wright
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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