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Tenants/Contoso Ltd/Tickets/#817499

#817499 · New starter onboarding

Service Desk · Low · New · Age 271h · SLA Resolution Plan

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyContoso Ltd
SiteHead Office
ContactMax Lee
Phone+61 478 292 153
Emailmax.lee@contoso.example
OwnerMorgan Reid
BoardService Desk
StatusNew
TypeNew starter
SubtypeAccount - Onboarding
ItemMicrosoft 365
PriorityLow
Impact / UrgencyMedium / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Max Lee client · 6/12/2026, 4:56:00 AM
Hi team, new starter onboarding. Could you please help? Thanks.
System system · 6/12/2026, 4:59:00 AM
Ticket #817499 opened on Service Desk and assigned to Morgan Reid.
Morgan Reid tech · 6/16/2026, 5:56:00 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 22m · 22m billable
Initial investigation
Morgan Reid · Service
22m
Ticket history
Contoso Ltd
IDSummaryStatusHrsUpdated
697334Offboarding — disable account
Jack Murphy
In Progress16/14/2026
766047Outlook disconnecting intermittently
Felix Taylor
New0.56/13/2026
139291MFA device replacement
Mason Green
New1.256/12/2026
400409Offboarding — disable account
Mason Scott
New16/19/2026
591654New starter onboarding
Harper Scott
In Progress26/16/2026
266836Laptop running slow
Chloe Clark
Waiting Client0.756/11/2026
361257Password reset request
James Adams
New1.56/14/2026
704396New starter onboarding
Amelia Wilson
Scheduled26/9/2026
Resources & meetings
2
Morgan Reid
Onsite · Fri 10:30 – 10:00
Noah Carter
Remote · Unscheduled
Escalation
tier 2/3
Service Desk
Systems Engineer · current
Senior Systems Engineer
AI
Assistant
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