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Tenants/Northwind Traders/Tickets/#943552

#943552 · New starter onboarding

Service Desk · Critical · In Progress · Age 209h · SLA Resolved

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyNorthwind Traders
SiteUnderwood
ContactOlivia Mitchell
Phone+61 491 119 425
Emailolivia.mitchell@northwind.example
OwnerAlex Donovan
BoardService Desk
StatusIn Progress
TypeNew starter
SubtypeAccount - Onboarding
ItemMicrosoft 365
PriorityCritical
Impact / UrgencyLow / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Olivia Mitchell client · 6/14/2026, 9:31:04 PM
Hi team, new starter onboarding. Could you please help? Thanks.
System system · 6/14/2026, 9:34:04 PM
Ticket #943552 opened on Service Desk and assigned to Alex Donovan.
Alex Donovan tech · 6/20/2026, 1:31:04 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Alex Donovan system · 6/16/2026, 3:31:04 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h · 1h billable
Initial investigation
Alex Donovan · Service
1h
Ticket history
Northwind Traders
IDSummaryStatusHrsUpdated
997704MFA device replacement
Max Lee
New1.56/18/2026
966115Laptop running slow
James Lee
Waiting Client1.756/9/2026
676492Request: add to Finance group
Felix Wright
New0.56/11/2026
397637New starter onboarding
Noah Mitchell
New1.56/21/2026
510208Request: add to Finance group
Ava Taylor
Scheduled0.56/21/2026
461969Suspicious login alert review
Zoe Taylor
New0.56/23/2026
155325Suspicious login alert review
Noah Wilson
New0.256/21/2026
509088Request: add to Finance group
Charlotte Wilson
Scheduled1.756/16/2026
Resources & meetings
2
Alex Donovan
Remote · Mon 16:00 – 11:00
Max Nguyen
Remote · Unscheduled
Escalation
tier 3/3
Service Desk
Systems Engineer
Senior Systems Engineer · current
AI
Assistant
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