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Tenants/Northwind Traders/Tickets/#777346

#777346 · Laptop running slow

Service Desk · Low · Scheduled · Age 268h · SLA Responded

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyNorthwind Traders
SiteRemote
ContactAria Smith
Phone+61 484 769 556
Emailaria.smith@northwind.example
OwnerSam Patel
BoardService Desk
StatusScheduled
TypeHardware
SubtypeHardware - Workstation
ItemWorkstation
PriorityLow
Impact / UrgencyHigh / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Aria Smith client · 6/12/2026, 10:29:04 AM
Hi team, laptop running slow. Could you please help? Thanks.
System system · 6/12/2026, 10:32:04 AM
Ticket #777346 opened on Service Desk and assigned to Sam Patel.
Sam Patel tech · 6/19/2026, 1:29:04 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 18m · 18m billable
Initial investigation
Sam Patel · Service
18m
Ticket history
Northwind Traders
IDSummaryStatusHrsUpdated
997704MFA device replacement
Max Lee
New0.56/16/2026
966115Laptop running slow
James Lee
Waiting Client1.56/22/2026
676492Request: add to Finance group
Felix Wright
New1.256/21/2026
397637New starter onboarding
Noah Mitchell
New06/12/2026
510208Request: add to Finance group
Ava Taylor
Scheduled16/22/2026
461969Suspicious login alert review
Zoe Taylor
New1.56/11/2026
155325Suspicious login alert review
Noah Wilson
New26/18/2026
509088Request: add to Finance group
Charlotte Wilson
Scheduled1.56/14/2026
Resources & meetings
1
Sam Patel
Onsite · Thu 14:30 – 16:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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