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Tenants/Northwind Traders/Tickets/#509088

#509088 · Request: add to Finance group

Service Desk · High · Scheduled · Age 264h · SLA Responded

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyNorthwind Traders
SiteBranch - North
ContactCharlotte Wilson
Phone+61 412 387 764
Emailcharlotte.wilson@northwind.example
OwnerDylan Brooks
BoardService Desk
StatusScheduled
TypeAccess
SubtypeAccess - Group
ItemSecurity Group
PriorityHigh
Impact / UrgencyHigh / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Charlotte Wilson client · 6/12/2026, 2:25:32 PM
Hi team, request: add to finance group. Could you please help? Thanks.
System system · 6/12/2026, 2:28:32 PM
Ticket #509088 opened on Service Desk and assigned to Dylan Brooks.
Dylan Brooks tech · 6/22/2026, 5:25:32 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Dylan Brooks system · 6/23/2026, 1:25:32 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 16m · 1h 16m billable
Initial investigation
Dylan Brooks · Service
1h 16m
Ticket history
Northwind Traders
IDSummaryStatusHrsUpdated
997704MFA device replacement
Max Lee
New1.256/22/2026
966115Laptop running slow
James Lee
Waiting Client26/23/2026
676492Request: add to Finance group
Felix Wright
New0.756/12/2026
397637New starter onboarding
Noah Mitchell
New06/20/2026
510208Request: add to Finance group
Ava Taylor
Scheduled1.256/18/2026
461969Suspicious login alert review
Zoe Taylor
New0.56/18/2026
155325Suspicious login alert review
Noah Wilson
New1.756/20/2026
777346Laptop running slow
Aria Smith
Scheduled16/20/2026
Resources & meetings
2
Dylan Brooks
Remote · Mon 11:00 – 17:00
Grace Clark
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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