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Tenants/Northwind Traders/Tickets/#155325

#155325 · Suspicious login alert review

Service Desk · Critical · New · Age 141h · SLA Resolved

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyNorthwind Traders
SiteBranch - North
ContactNoah Wilson
Phone+61 449 693 440
Emailnoah.wilson@northwind.example
OwnerJess Tran
BoardService Desk
StatusNew
TypeSecurity
SubtypeSecurity - Incident
ItemEndpoint
PriorityCritical
Impact / UrgencyLow / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Noah Wilson client · 6/17/2026, 3:00:32 PM
Hi team, suspicious login alert review. Could you please help? Thanks.
System system · 6/17/2026, 3:03:32 PM
Ticket #155325 opened on Service Desk and assigned to Jess Tran.
Jess Tran tech · 6/20/2026, 8:00:32 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Jess Tran system · 6/17/2026, 9:00:32 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 9m · 1h 9m billable
Initial investigation
Jess Tran · Service
1h 9m
Ticket history
Northwind Traders
IDSummaryStatusHrsUpdated
997704MFA device replacement
Max Lee
New26/11/2026
966115Laptop running slow
James Lee
Waiting Client0.756/10/2026
676492Request: add to Finance group
Felix Wright
New1.56/12/2026
397637New starter onboarding
Noah Mitchell
New0.756/16/2026
510208Request: add to Finance group
Ava Taylor
Scheduled0.756/23/2026
461969Suspicious login alert review
Zoe Taylor
New1.256/20/2026
509088Request: add to Finance group
Charlotte Wilson
Scheduled0.56/13/2026
777346Laptop running slow
Aria Smith
Scheduled1.56/12/2026
Resources & meetings
2
Jess Tran
Remote · Mon 12:30 – 11:00
Aria Smith
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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