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Tenants/Northwind Traders/Tickets/#461969

#461969 · Suspicious login alert review

Service Desk · Critical · New · Age 67h · SLA Resolution Plan

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyNorthwind Traders
SiteBranch - North
ContactZoe Taylor
Phone+61 467 893 155
Emailzoe.taylor@northwind.example
OwnerAlex Donovan
BoardService Desk
StatusNew
TypeSecurity
SubtypeSecurity - Incident
ItemEndpoint
PriorityCritical
Impact / UrgencyMedium / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Zoe Taylor client · 6/20/2026, 4:52:28 PM
Hi team, suspicious login alert review. Could you please help? Thanks.
System system · 6/20/2026, 4:55:28 PM
Ticket #461969 opened on Service Desk and assigned to Alex Donovan.
Alex Donovan tech · 6/20/2026, 9:52:28 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 37m · 37m billable
Initial investigation
Alex Donovan · Service
37m
Ticket history
Northwind Traders
IDSummaryStatusHrsUpdated
997704MFA device replacement
Max Lee
New1.256/9/2026
966115Laptop running slow
James Lee
Waiting Client1.56/21/2026
676492Request: add to Finance group
Felix Wright
New0.756/14/2026
397637New starter onboarding
Noah Mitchell
New0.256/17/2026
510208Request: add to Finance group
Ava Taylor
Scheduled1.256/13/2026
155325Suspicious login alert review
Noah Wilson
New06/15/2026
509088Request: add to Finance group
Charlotte Wilson
Scheduled1.56/15/2026
777346Laptop running slow
Aria Smith
Scheduled26/20/2026
Resources & meetings
1
Alex Donovan
Remote · Thu 13:00 – 16:00
Escalation
tier 3/3
Service Desk
Systems Engineer
Senior Systems Engineer · current
AI
Assistant
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