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Tenants/Northwind Traders/Tickets/#510208

#510208 · Request: add to Finance group

Service Desk · Medium · Scheduled · Age 61h · SLA Responded

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyNorthwind Traders
SiteHead Office
ContactAva Taylor
Phone+61 430 277 400
Emailava.taylor@northwind.example
OwnerAlex Donovan
BoardService Desk
StatusScheduled
TypeAccess
SubtypeAccess - Group
ItemSecurity Group
PriorityMedium
Impact / UrgencyMedium / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Ava Taylor client · 6/20/2026, 10:58:52 PM
Hi team, request: add to finance group. Could you please help? Thanks.
System system · 6/20/2026, 11:01:52 PM
Ticket #510208 opened on Service Desk and assigned to Alex Donovan.
Alex Donovan system · 6/23/2026, 1:58:52 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 21m · 21m billable
Initial investigation
Alex Donovan · Service
21m
Ticket history
Northwind Traders
IDSummaryStatusHrsUpdated
997704MFA device replacement
Max Lee
New0.56/13/2026
966115Laptop running slow
James Lee
Waiting Client0.256/18/2026
676492Request: add to Finance group
Felix Wright
New16/10/2026
397637New starter onboarding
Noah Mitchell
New0.256/16/2026
461969Suspicious login alert review
Zoe Taylor
New1.756/15/2026
155325Suspicious login alert review
Noah Wilson
New1.256/14/2026
509088Request: add to Finance group
Charlotte Wilson
Scheduled1.256/13/2026
777346Laptop running slow
Aria Smith
Scheduled16/9/2026
Resources & meetings
2
Alex Donovan
Onsite · Tue 9:00 – 13:00
Henry Wright
Remote · Unscheduled
Escalation
tier 3/3
Service Desk
Systems Engineer
Senior Systems Engineer · current
AI
Assistant
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