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Tenants/Northwind Traders/Tickets/#397637

#397637 · New starter onboarding

Service Desk · Medium · New · Age 51h · SLA Resolved

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyNorthwind Traders
SiteUnderwood
ContactNoah Mitchell
Phone+61 439 214 279
Emailnoah.mitchell@northwind.example
OwnerJess Tran
BoardService Desk
StatusNew
TypeNew starter
SubtypeAccount - Onboarding
ItemMicrosoft 365
PriorityMedium
Impact / UrgencyLow / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Noah Mitchell client · 6/21/2026, 8:59:44 AM
Hi team, new starter onboarding. Could you please help? Thanks.
System system · 6/21/2026, 9:02:44 AM
Ticket #397637 opened on Service Desk and assigned to Jess Tran.
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Time entries
ConnectWise Manage
Total 25m · 25m billable
Initial investigation
Jess Tran · Service
25m
Ticket history
Northwind Traders
IDSummaryStatusHrsUpdated
997704MFA device replacement
Max Lee
New1.56/12/2026
966115Laptop running slow
James Lee
Waiting Client1.256/9/2026
676492Request: add to Finance group
Felix Wright
New1.256/15/2026
510208Request: add to Finance group
Ava Taylor
Scheduled1.756/10/2026
461969Suspicious login alert review
Zoe Taylor
New0.256/15/2026
155325Suspicious login alert review
Noah Wilson
New06/23/2026
509088Request: add to Finance group
Charlotte Wilson
Scheduled26/18/2026
777346Laptop running slow
Aria Smith
Scheduled1.756/20/2026
Resources & meetings
2
Jess Tran
Remote · Mon 9:30 – 14:00
Harper Nguyen
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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