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Tenants/Northwind Traders/Tickets/#676492

#676492 · Request: add to Finance group

Service Desk · High · New · Age 1h · SLA Responded

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyNorthwind Traders
SiteBranch - North
ContactFelix Wright
Phone+61 499 353 705
Emailfelix.wright@northwind.example
OwnerMorgan Reid
BoardService Desk
StatusNew
TypeAccess
SubtypeAccess - Group
ItemSecurity Group
PriorityHigh
Impact / UrgencyLow / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Felix Wright client · 6/23/2026, 10:57:33 AM
Hi team, request: add to finance group. Could you please help? Thanks.
System system · 6/23/2026, 11:00:33 AM
Ticket #676492 opened on Service Desk and assigned to Morgan Reid.
Morgan Reid system · 6/23/2026, 10:57:33 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 18m · 1h 18m billable
Initial investigation
Morgan Reid · Service
1h 18m
Ticket history
Northwind Traders
IDSummaryStatusHrsUpdated
997704MFA device replacement
Max Lee
New06/12/2026
966115Laptop running slow
James Lee
Waiting Client1.56/11/2026
397637New starter onboarding
Noah Mitchell
New0.756/18/2026
510208Request: add to Finance group
Ava Taylor
Scheduled0.56/18/2026
461969Suspicious login alert review
Zoe Taylor
New1.256/21/2026
155325Suspicious login alert review
Noah Wilson
New0.56/20/2026
509088Request: add to Finance group
Charlotte Wilson
Scheduled0.256/12/2026
777346Laptop running slow
Aria Smith
Scheduled0.756/17/2026
Resources & meetings
2
Morgan Reid
Remote · Wed 11:00 – 12:00
Charlotte Murphy
Remote · Unscheduled
Escalation
tier 2/3
Service Desk
Systems Engineer · current
Senior Systems Engineer
AI
Assistant
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