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Tenants/Northwind Traders/Tickets/#390426

#390426 · MFA device replacement

Service Desk · Critical · New · Age 106h · SLA Resolution Plan

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyNorthwind Traders
SiteRemote
ContactLiam Wilson
Phone+61 476 885 800
Emailliam.wilson@northwind.example
OwnerPriya Shah
BoardService Desk
StatusNew
TypeMFA
SubtypeSecurity - MFA
ItemMicrosoft Authenticator
PriorityCritical
Impact / UrgencyLow / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Liam Wilson client · 6/19/2026, 4:31:26 AM
Hi team, mfa device replacement. Could you please help? Thanks.
System system · 6/19/2026, 4:34:26 AM
Ticket #390426 opened on Service Desk and assigned to Priya Shah.
Priya Shah tech · 6/22/2026, 6:31:26 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 1h 5m · 1h 5m billable
Initial investigation
Priya Shah · Service
1h 5m
Ticket history
Northwind Traders
IDSummaryStatusHrsUpdated
997704MFA device replacement
Max Lee
New1.56/9/2026
966115Laptop running slow
James Lee
Waiting Client1.756/16/2026
676492Request: add to Finance group
Felix Wright
New16/12/2026
397637New starter onboarding
Noah Mitchell
New1.756/17/2026
510208Request: add to Finance group
Ava Taylor
Scheduled26/10/2026
461969Suspicious login alert review
Zoe Taylor
New1.756/12/2026
155325Suspicious login alert review
Noah Wilson
New1.756/11/2026
509088Request: add to Finance group
Charlotte Wilson
Scheduled26/17/2026
Resources & meetings
2
Priya Shah
Onsite · Mon 13:30 – 15:00
Nora Clark
Remote · Unscheduled
Escalation
tier 2/3
Service Desk
Systems Engineer · current
Senior Systems Engineer
AI
Assistant
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