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Tenants/Northwind Traders/Tickets/#966115

#966115 · Laptop running slow

Service Desk · High · Waiting Client · Age 263h · SLA Responded

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyNorthwind Traders
SiteBranch - North
ContactJames Lee
Phone+61 494 295 722
Emailjames.lee@northwind.example
OwnerJess Tran
BoardService Desk
StatusWaiting Client
TypeHardware
SubtypeHardware - Workstation
ItemWorkstation
PriorityHigh
Impact / UrgencyHigh / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
James Lee client · 6/12/2026, 1:01:31 PM
Hi team, laptop running slow. Could you please help? Thanks.
System system · 6/12/2026, 1:04:31 PM
Ticket #966115 opened on Service Desk and assigned to Jess Tran.
Jess Tran tech · 6/21/2026, 8:01:31 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 42m · 42m billable
Initial investigation
Jess Tran · Service
42m
Ticket history
Northwind Traders
IDSummaryStatusHrsUpdated
997704MFA device replacement
Max Lee
New0.56/17/2026
676492Request: add to Finance group
Felix Wright
New26/17/2026
397637New starter onboarding
Noah Mitchell
New16/9/2026
510208Request: add to Finance group
Ava Taylor
Scheduled1.256/16/2026
461969Suspicious login alert review
Zoe Taylor
New0.256/21/2026
155325Suspicious login alert review
Noah Wilson
New06/18/2026
509088Request: add to Finance group
Charlotte Wilson
Scheduled0.256/20/2026
777346Laptop running slow
Aria Smith
Scheduled1.56/15/2026
Resources & meetings
1
Jess Tran
Onsite · Wed 14:00 – 17:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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