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Tenants/Northwind Traders/Tickets/#997704

#997704 · MFA device replacement

Service Desk · Low · New · Age 27h · SLA Resolved

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyNorthwind Traders
SiteBranch - North
ContactMax Lee
Phone+61 469 258 720
Emailmax.lee@northwind.example
OwnerAlex Donovan
BoardService Desk
StatusNew
TypeMFA
SubtypeSecurity - MFA
ItemMicrosoft Authenticator
PriorityLow
Impact / UrgencyLow / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Max Lee client · 6/22/2026, 9:01:24 AM
Hi team, mfa device replacement. Could you please help? Thanks.
System system · 6/22/2026, 9:04:24 AM
Ticket #997704 opened on Service Desk and assigned to Alex Donovan.
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Time entries
ConnectWise Manage
Total 1h 26m · 1h 26m billable
Initial investigation
Alex Donovan · Service
1h 26m
Ticket history
Northwind Traders
IDSummaryStatusHrsUpdated
966115Laptop running slow
James Lee
Waiting Client16/16/2026
676492Request: add to Finance group
Felix Wright
New0.756/10/2026
397637New starter onboarding
Noah Mitchell
New1.56/20/2026
510208Request: add to Finance group
Ava Taylor
Scheduled0.56/11/2026
461969Suspicious login alert review
Zoe Taylor
New1.756/20/2026
155325Suspicious login alert review
Noah Wilson
New0.256/12/2026
509088Request: add to Finance group
Charlotte Wilson
Scheduled1.256/21/2026
777346Laptop running slow
Aria Smith
Scheduled0.256/17/2026
Resources & meetings
2
Alex Donovan
Remote · Tue 10:00 – 16:00
Jack Roberts
Remote · Unscheduled
Escalation
tier 3/3
Service Desk
Systems Engineer
Senior Systems Engineer · current
AI
Assistant
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