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Tenants/Acme MSP (Home)/Tickets/#531664

#531664 · MFA device replacement

Service Desk · High · Scheduled · Age 60h · SLA Resolved

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteHead Office
ContactGrace Young
Phone+61 437 666 120
Emailgrace.young@acmemsp.example
OwnerJess Tran
BoardService Desk
StatusScheduled
TypeMFA
SubtypeSecurity - MFA
ItemMicrosoft Authenticator
PriorityHigh
Impact / UrgencyHigh / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Grace Young client · 6/21/2026, 4:51:13 AM
Hi team, mfa device replacement. Could you please help? Thanks.
System system · 6/21/2026, 4:54:13 AM
Ticket #531664 opened on Service Desk and assigned to Jess Tran.
Jess Tran tech · 6/23/2026, 12:51:13 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 1h 3m · 1h 3m billable
Initial investigation
Jess Tran · Service
1h 3m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress1.56/14/2026
843436MFA device replacement
Grace Walker
In Progress06/10/2026
754600MFA device replacement
Noah Hall
In Progress0.756/14/2026
577005Offboarding — disable account
Ivy Lee
In Progress1.756/19/2026
519157Suspicious login alert review
Chloe Scott
New1.56/10/2026
296229Outlook disconnecting intermittently
Mia Roberts
New0.256/15/2026
245309Password reset request
Sophia Murphy
Scheduled0.56/23/2026
165443Suspicious login alert review
Ethan Roberts
Scheduled1.256/19/2026
Resources & meetings
2
Jess Tran
Remote · Thu 14:30 – 12:00
Grace Evans
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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