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Tenants/Acme MSP (Home)/Tickets/#674030

#674030 · New starter onboarding

Service Desk · Medium · In Progress · Age 252h · SLA Resolution Plan

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteBranch - North
ContactIvy Wright
Phone+61 433 334 322
Emailivy.wright@acmemsp.example
OwnerDylan Brooks
BoardService Desk
StatusIn Progress
TypeNew starter
SubtypeAccount - Onboarding
ItemMicrosoft 365
PriorityMedium
Impact / UrgencyMedium / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Ivy Wright client · 6/13/2026, 4:43:26 AM
Hi team, new starter onboarding. Could you please help? Thanks.
System system · 6/13/2026, 4:46:26 AM
Ticket #674030 opened on Service Desk and assigned to Dylan Brooks.
Dylan Brooks tech · 6/23/2026, 1:43:26 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Dylan Brooks system · 6/21/2026, 8:43:26 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 27m · 27m billable
Initial investigation
Dylan Brooks · Service
27m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress0.756/16/2026
843436MFA device replacement
Grace Walker
In Progress0.56/20/2026
754600MFA device replacement
Noah Hall
In Progress0.56/18/2026
577005Offboarding — disable account
Ivy Lee
In Progress1.256/20/2026
519157Suspicious login alert review
Chloe Scott
New0.56/13/2026
296229Outlook disconnecting intermittently
Mia Roberts
New0.56/14/2026
245309Password reset request
Sophia Murphy
Scheduled16/13/2026
165443Suspicious login alert review
Ethan Roberts
Scheduled1.256/17/2026
Resources & meetings
1
Dylan Brooks
Onsite · Mon 15:30 – 10:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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