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Tenants/Acme MSP (Home)/Tickets/#165443

#165443 · Suspicious login alert review

Service Desk · Low · Scheduled · Age 184h · SLA Responded

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteHead Office
ContactEthan Roberts
Phone+61 469 365 775
Emailethan.roberts@acmemsp.example
OwnerPriya Shah
BoardService Desk
StatusScheduled
TypeSecurity
SubtypeSecurity - Incident
ItemEndpoint
PriorityLow
Impact / UrgencyHigh / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Ethan Roberts client · 6/16/2026, 12:43:38 AM
Hi team, suspicious login alert review. Could you please help? Thanks.
System system · 6/16/2026, 12:46:38 AM
Ticket #165443 opened on Service Desk and assigned to Priya Shah.
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Time entries
ConnectWise Manage
Total 20m · 20m billable
Initial investigation
Priya Shah · Service
20m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress0.256/16/2026
843436MFA device replacement
Grace Walker
In Progress26/13/2026
754600MFA device replacement
Noah Hall
In Progress16/11/2026
577005Offboarding — disable account
Ivy Lee
In Progress1.756/20/2026
519157Suspicious login alert review
Chloe Scott
New0.56/16/2026
296229Outlook disconnecting intermittently
Mia Roberts
New1.756/21/2026
245309Password reset request
Sophia Murphy
Scheduled0.256/13/2026
674030New starter onboarding
Ivy Wright
In Progress0.256/17/2026
Resources & meetings
1
Priya Shah
Onsite · Fri 14:30 – 10:00
Escalation
tier 2/3
Service Desk
Systems Engineer · current
Senior Systems Engineer
AI
Assistant
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