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Tenants/Acme MSP (Home)/Tickets/#245309

#245309 · Password reset request

Service Desk · High · Scheduled · Age 140h · SLA Waiting

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteUnderwood
ContactSophia Murphy
Phone+61 487 347 424
Emailsophia.murphy@acmemsp.example
OwnerSam Patel
BoardService Desk
StatusScheduled
TypePassword reset
SubtypeAccount - Password
ItemActive Directory
PriorityHigh
Impact / UrgencyLow / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Sophia Murphy client · 6/17/2026, 6:17:39 PM
Hi team, password reset request. Could you please help? Thanks.
System system · 6/17/2026, 6:20:39 PM
Ticket #245309 opened on Service Desk and assigned to Sam Patel.
Sam Patel system · 6/19/2026, 10:17:39 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 1h 6m · 1h 6m billable
Initial investigation
Sam Patel · Service
1h 6m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress0.56/17/2026
843436MFA device replacement
Grace Walker
In Progress0.756/10/2026
754600MFA device replacement
Noah Hall
In Progress0.756/16/2026
577005Offboarding — disable account
Ivy Lee
In Progress0.56/11/2026
519157Suspicious login alert review
Chloe Scott
New1.756/18/2026
296229Outlook disconnecting intermittently
Mia Roberts
New1.756/21/2026
165443Suspicious login alert review
Ethan Roberts
Scheduled1.756/18/2026
674030New starter onboarding
Ivy Wright
In Progress0.256/21/2026
Resources & meetings
2
Sam Patel
Remote · Wed 11:00 – 14:00
Mason Campbell
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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