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Tenants/Acme MSP (Home)/Tickets/#296229

#296229 · Outlook disconnecting intermittently

Service Desk · Critical · New · Age 179h · SLA Responded

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteBranch - North
ContactMia Roberts
Phone+61 445 300 572
Emailmia.roberts@acmemsp.example
OwnerSam Patel
BoardService Desk
StatusNew
TypeEmail
SubtypeApplication - Email
ItemMicrosoft Outlook
PriorityCritical
Impact / UrgencyMedium / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Mia Roberts client · 6/16/2026, 3:13:06 AM
Hi team, outlook disconnecting intermittently. Could you please help? Thanks.
System system · 6/16/2026, 3:16:06 AM
Ticket #296229 opened on Service Desk and assigned to Sam Patel.
Sam Patel tech · 6/20/2026, 12:13:06 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 51m · 51m billable
Initial investigation
Sam Patel · Service
51m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress1.756/23/2026
843436MFA device replacement
Grace Walker
In Progress16/12/2026
754600MFA device replacement
Noah Hall
In Progress16/15/2026
577005Offboarding — disable account
Ivy Lee
In Progress0.756/22/2026
519157Suspicious login alert review
Chloe Scott
New16/18/2026
245309Password reset request
Sophia Murphy
Scheduled06/15/2026
165443Suspicious login alert review
Ethan Roberts
Scheduled1.756/16/2026
674030New starter onboarding
Ivy Wright
In Progress16/15/2026
Resources & meetings
2
Sam Patel
Remote · Thu 15:00 – 17:00
Aria Evans
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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