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#519157 · Suspicious login alert review

Service Desk · Low · New · Age 186h · SLA Resolution Plan

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteUnderwood
ContactChloe Scott
Phone+61 444 255 326
Emailchloe.scott@acmemsp.example
OwnerSam Patel
BoardService Desk
StatusNew
TypeSecurity
SubtypeSecurity - Incident
ItemEndpoint
PriorityLow
Impact / UrgencyHigh / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Chloe Scott client · 6/15/2026, 8:15:29 PM
Hi team, suspicious login alert review. Could you please help? Thanks.
System system · 6/15/2026, 8:18:29 PM
Ticket #519157 opened on Service Desk and assigned to Sam Patel.
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Time entries
ConnectWise Manage
Total 34m · 34m billable
Initial investigation
Sam Patel · Service
34m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress16/23/2026
843436MFA device replacement
Grace Walker
In Progress1.56/9/2026
754600MFA device replacement
Noah Hall
In Progress1.756/20/2026
577005Offboarding — disable account
Ivy Lee
In Progress0.256/21/2026
296229Outlook disconnecting intermittently
Mia Roberts
New0.256/18/2026
245309Password reset request
Sophia Murphy
Scheduled1.756/11/2026
165443Suspicious login alert review
Ethan Roberts
Scheduled06/20/2026
674030New starter onboarding
Ivy Wright
In Progress0.756/15/2026
Resources & meetings
1
Sam Patel
Remote · Mon 15:00 – 12:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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