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Tenants/Acme MSP (Home)/Tickets/#577005

#577005 · Offboarding — disable account

Service Desk · Critical · In Progress · Age 109h · SLA Waiting

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteBranch - North
ContactIvy Lee
Phone+61 418 146 179
Emailivy.lee@acmemsp.example
OwnerMorgan Reid
BoardService Desk
StatusIn Progress
TypeOffboarding
SubtypeAccount - Offboarding
ItemMicrosoft 365
PriorityCritical
Impact / UrgencyHigh / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Ivy Lee client · 6/19/2026, 1:09:15 AM
Hi team, offboarding — disable account. Could you please help? Thanks.
System system · 6/19/2026, 1:12:15 AM
Ticket #577005 opened on Service Desk and assigned to Morgan Reid.
Morgan Reid system · 6/21/2026, 4:09:15 AM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 34m · 34m billable
Initial investigation
Morgan Reid · Service
34m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress26/15/2026
843436MFA device replacement
Grace Walker
In Progress1.56/9/2026
754600MFA device replacement
Noah Hall
In Progress16/20/2026
519157Suspicious login alert review
Chloe Scott
New0.56/15/2026
296229Outlook disconnecting intermittently
Mia Roberts
New0.256/17/2026
245309Password reset request
Sophia Murphy
Scheduled1.756/13/2026
165443Suspicious login alert review
Ethan Roberts
Scheduled0.256/17/2026
674030New starter onboarding
Ivy Wright
In Progress0.56/23/2026
Resources & meetings
1
Morgan Reid
Remote · Thu 12:30 – 12:00
Escalation
tier 2/3
Service Desk
Systems Engineer · current
Senior Systems Engineer
AI
Assistant
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