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Tenants/Acme MSP (Home)/Tickets/#754600

#754600 · MFA device replacement

Service Desk · High · In Progress · Age 284h · SLA Resolution Plan

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteRemote
ContactNoah Hall
Phone+61 454 166 775
Emailnoah.hall@acmemsp.example
OwnerJess Tran
BoardService Desk
StatusIn Progress
TypeMFA
SubtypeSecurity - MFA
ItemMicrosoft Authenticator
PriorityHigh
Impact / UrgencyHigh / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Noah Hall client · 6/11/2026, 6:13:55 PM
Hi team, mfa device replacement. Could you please help? Thanks.
System system · 6/11/2026, 6:16:55 PM
Ticket #754600 opened on Service Desk and assigned to Jess Tran.
Jess Tran tech · 6/21/2026, 12:13:55 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 1h 21m · 1h 21m billable
Initial investigation
Jess Tran · Service
1h 21m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress0.56/13/2026
843436MFA device replacement
Grace Walker
In Progress1.256/14/2026
577005Offboarding — disable account
Ivy Lee
In Progress0.756/10/2026
519157Suspicious login alert review
Chloe Scott
New1.756/19/2026
296229Outlook disconnecting intermittently
Mia Roberts
New1.756/18/2026
245309Password reset request
Sophia Murphy
Scheduled1.256/11/2026
165443Suspicious login alert review
Ethan Roberts
Scheduled0.56/19/2026
674030New starter onboarding
Ivy Wright
In Progress16/23/2026
Resources & meetings
1
Jess Tran
Remote · Thu 15:00 – 12:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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