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Tenants/Acme MSP (Home)/Tickets/#760881

#760881 · New starter onboarding

Service Desk · Critical · In Progress · Age 72h · SLA Waiting

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteHead Office
ContactFelix King
Phone+61 433 545 370
Emailfelix.king@acmemsp.example
OwnerDylan Brooks
BoardService Desk
StatusIn Progress
TypeNew starter
SubtypeAccount - Onboarding
ItemMicrosoft 365
PriorityCritical
Impact / UrgencyMedium / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Felix King client · 6/20/2026, 4:54:10 PM
Hi team, new starter onboarding. Could you please help? Thanks.
System system · 6/20/2026, 4:57:10 PM
Ticket #760881 opened on Service Desk and assigned to Dylan Brooks.
Dylan Brooks tech · 6/20/2026, 11:54:10 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Dylan Brooks system · 6/23/2026, 1:54:10 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 19m · 19m billable
Initial investigation
Dylan Brooks · Service
19m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress1.56/23/2026
843436MFA device replacement
Grace Walker
In Progress26/18/2026
754600MFA device replacement
Noah Hall
In Progress0.56/12/2026
577005Offboarding — disable account
Ivy Lee
In Progress16/9/2026
519157Suspicious login alert review
Chloe Scott
New06/18/2026
296229Outlook disconnecting intermittently
Mia Roberts
New16/10/2026
245309Password reset request
Sophia Murphy
Scheduled0.56/13/2026
165443Suspicious login alert review
Ethan Roberts
Scheduled16/14/2026
Resources & meetings
2
Dylan Brooks
Onsite · Mon 14:30 – 11:00
Liam Baker
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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