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Tenants/Acme MSP (Home)/Tickets/#255139

#255139 · Offboarding — disable account

Service Desk · Low · New · Age 242h · SLA Resolution Plan

TicketTasks0Time1Schedule1History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteUnderwood
ContactAva Baker
Phone+61 448 340 149
Emailava.baker@acmemsp.example
OwnerDylan Brooks
BoardService Desk
StatusNew
TypeOffboarding
SubtypeAccount - Offboarding
ItemMicrosoft 365
PriorityLow
Impact / UrgencyMedium / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Ava Baker client · 6/14/2026, 4:27:00 PM
Hi team, offboarding — disable account. Could you please help? Thanks.
System system · 6/14/2026, 4:30:00 PM
Ticket #255139 opened on Service Desk and assigned to Dylan Brooks.
Dylan Brooks tech · 6/24/2026, 1:27:00 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 37m · 37m billable
Initial investigation
Dylan Brooks · Service
37m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress06/11/2026
843436MFA device replacement
Grace Walker
In Progress0.56/21/2026
754600MFA device replacement
Noah Hall
In Progress16/21/2026
577005Offboarding — disable account
Ivy Lee
In Progress0.56/23/2026
519157Suspicious login alert review
Chloe Scott
New1.756/19/2026
296229Outlook disconnecting intermittently
Mia Roberts
New0.256/15/2026
245309Password reset request
Sophia Murphy
Scheduled26/24/2026
165443Suspicious login alert review
Ethan Roberts
Scheduled1.56/11/2026
Resources & meetings
1
Dylan Brooks
Remote · Wed 16:30 – 11:00
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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